E-Commerce Registration Or E-Commerce Support

E-Commerce Registration- Ecommerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions. Ecommerce is often used to refer to the sale of physical products online, but it can also describe any kind of commercial transaction that is facilitated through the internet.
E-Commerce Support- Basic support for the e-business transactions are so-called E-commerce Support Systems. Ecommerce systems became standard interface between sellers (or suppliers and manufactures) and customers. E-commerce systems can be considered for systems with large geographical distribution. This follows from their nature, when they are based on the Internet.

Elements of E-Commerce Support System:-

1. Enterprise Resource Planning- Enterprise resource planning (ERP) is a category of business-management software—typically a suite of integrated applications—that an organization can use to collect, store, manage and interpret data from many business activities, including:
• Product planning, purchase
• Manufacturing or service delivery
• Marketing and sales
• Inventory management
• Shipping and payment

2. Customer Relationship Management- Features:
• Manage inquiries using bespoke CRM.
• Manage Lead form contact form 7
• Increase conversion rate.
• Manage all customer details in single system.
• Manage sales funnel with maximum control.
• Mailchimp newsletter integrated
3. Warranty Management System- Warranty and Return system allows customers to raise request for product return or claim the warranty for faulty product. Admin can manage and close all warranty and return request with easy to manage admin interface:
• One click solution for product warranty and return.
• Set specific warranty period for each product.
• Create costume form of warranty and return.
• Email notification for warranty and return Request.
• Daily, Monthly, Product and Cost based warranty and return reports.
• Option to raise quota for out of warranty products.
• Records progress of warranty and return request till its resolved.
4. Stock Control System- Stock Control System is a real-time fleet-wide inventory and consumables management system available both at an individual shipboard level and at a cruise line’s headquarters, across a fleet of vessels, enabling complete constant central control of all consumables.
An Stock control system is a system the encompasses all aspects of managing a company’s inventories; purchasing, shipping, receiving, tracking, warehousing and storage, turnover, and reordering. Computerized stock control systems make it possible to integrate the various functional subsystems that are a part of the stock management into a single cohesive system.

Procedure to start a E- Commerce Business:-

1. Decide Your E-Commerce Business Model- Business model depends on the business niche and segment of the market you need to target, they are basically classified as

• B2B (Business to Business)
• B2C (Business to Customers)
• C2B (Consumer to Business)
• C2C(Consumer to Consumer)

2. Register you E-Commerce business as a corporate entity- E-commerce needs a lot of capital and deep pockets as the market completion is stiff and customer acquisition cost is very high. As the Capital Requirement is high most preferable route would be to form a private limited company, more so since you need investors.

3. Opening Bank Account- Once the company is registered, you must open a bank account in any bank , for opening a bank the following would be required
• Copy of PAN Card or e-PAN Card
• Memorandum of Association
• Articles of Association
• Certificate of Incorporation
• Resolution of the Board of Directors to open an account and identification of those who have authority to operate the account

4. Get your GST Registration done- All e commerce companies such as flipchart, amazon, Paytm mandate its supplier to have a GST Registration , in other words, you cannot enrol with them without GST Registration Number this is applicable for both Service providers and traders. The following documents is required for the same:
• PAN Card copy,
• Certificate of Incorporation of the Company and
• Cancelled cheque
• GST Registration Number

5. Create your own website as an e-commerce platform or register in any marketplace

6. Setting up payment gate (in case of own e-commerce portal)- A payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers. Payment Gateway is must if you have your own website, all major marketplaces have an existing payment gateway infrastructure.
For getting a payment gateway the mandatory documents are and your website must have the following:
• Website Terms of Use
• Website Privacy Policy
• Refund Policy
• Bank account in the name of the business
• PAN Card of the business
• Certificate of Incorporation
• Memorandum of Association
• Articles of Association
• Identity Proof
• Address Proof

Best practices to deliver a proactive e-commerce customer service:

1. Make your customers aware of the problems before they notice themselves. For e.g. delayed shipment, no stock for order fulfilment, late pickup, etc. Convey the problems to customers when you realize them before customers realize and escalate it online.
2. Never miss out to follow up with your customers. Set up an automated email asking a customer if they’re happy with the product or email them later after purchase.
3. Monitor your social conversations because customers nowadays, jump to social media to voice their opinions about your brand service experience.
4. Identify the frequently reported issues by the customers that can be fixed easily to reduce the number of support calls and improve customer satisfaction.